From Abc · · 50s
Telstra customers swamped by false missed call alerts
Telstra's MessageBank service malfunctioned, flooding customers with notifications about calls that never happened.
In brief
Telstra's MessageBank service malfunctioned, flooding customers with notifications about calls that never happened. Telstra's MessageBank service failed on November 4th, sending customers false missed call notifications before the company fixed the issue. Originally reported by Abc.
Telstra MessageBank floods inboxes
Telstra customers reported their SMS inboxes flooded with false missed call notifications from contacts who had not attempted to call them.
Company identifies and fixes the fault
Telstra said it experienced an issue with its MessageBank service earlier today, which has now been fixed. The company apologised for customer confusion.
“We're sorry for how confusing this must be.”
No impact to emergency calls or data
Telstra confirmed there was no impact to Triple Zero calls, voice calls or mobile data during the MessageBank issue.
In short
Telstra's MessageBank service failed on November 4th, sending customers false missed call notifications before the company fixed the issue.
