How airports get ranked

JD Power surveyed nearly 25,000 travelers across three airport size categories: medium, large, and mega. The 2026 study measured satisfaction on a 1,000-point scale across seven core factors.

Renovations drive satisfaction up

The highest-ranked airports in 2026 recently completed or are finishing major capital improvement projects. Overall passenger satisfaction at mega airports jumped 14 points, even as passenger volume hit record levels.

“those efforts are finally starting to pay off in the form of higher overall passenger satisfaction scores”

Minneapolis takes top spot again

Minneapolis-St. Paul International Airport ranked first for the third consecutive year after completing a $242 million terminal renovation in December 2025. The upgrade refreshed gate areas, seating, flooring, lighting, and signage.

Happy travelers spend more

Passengers who rated their airport experience as perfect spent an average of $20.22 more than those who rated their trip as just OK. High-scoring airports balance chain and local restaurants with clear signage.

“Travelers who rated their airport experience "perfect" spent an average of $20.22 more”

What makes airports rank high

Top-performing airports offer a good mix of chain and local dining options, clear wayfinding signage, and recently renovated spaces. These elements combine to create the passenger satisfaction that drives both loyalty and spending.