From Cloud Wars · Tom Smith · · 1m
Avanade AI Chief: Why Transformation Requires Process Redesign
Avanade's new AI chief says process redesign beats tech fixes for real AI value.
In brief
Avanade's new AI chief says process redesign beats tech fixes for real AI value. Avanade's chief AI officer argues businesses must redesign processes before adding AI to gain real value. Originally reported by Cloud Wars.
Core Objectives and Startup Lessons
Ben Beath focuses on translating AI into measurable value for clients and Avanade through practical adoption across business operations.
“adoption is the product”
Business Transformation, Process Redesign
Customers should prioritize process redesign before operating models, organizational structures, agentic automation, and platforms.
“ai inference and reasoning disrupt traditional linear flowcharts”
People, Culture, Change Management
Change management is a bottleneck as ai adoption requires shifting employees from productivity tasks to orchestrating ai work.
“hands-on player coach model”
Microsoft Work IQ and Autopilot
Work IQ builds semantic models from platforms like dynamics and power apps to understand business operations.
“ai can only reason as well as the data it can access”
Navigating Enterprise Risk and Governance
Enterprise leaders control risks like data visibility and agent boundaries through engineered governance.
“autonomy should not be granted on day one”
What to remember
Avanade's chief AI officer argues businesses must redesign processes before adding AI to gain real value.
