From Cloud Wars · Tom Smith · · 1m 10s
Microsoft Work IQ Cuts AI Token Use
Work IQ reduces AI token costs by 80% for business apps.
In brief
Work IQ reduces AI token costs by 80% for business apps. Microsoft's Work IQ cuts AI token usage by up to 80% for agents using business data. Originally reported by Cloud Wars.
Microsoft and HSO share Work IQ insights
Microsoft and HSO executives discussed Work IQ's efficiency gains for business applications at Community Summit NA.
Work IQ extends business data to Copilot
Work IQ now brings data, process knowledge, and operational context from business applications into Copilot for agents.
Work IQ reduces token usage by 80%
Dewain Robinson estimates Work IQ could cut token usage as much as 80% for business queries.
Glantschnig explains token efficiency
Glantschnig says Work IQ prevents agents from trying 50 different approaches to find answers.
“The system doesn’t have to try 50 different things; agents that are using brute force just try every different version until they get to the end”
HSO emphasizes process documentation
HSO's Martin Boggess stresses thorough process documentation to avoid AI implementation costs.
“Digging into the uniqueness of how you’re using those processes is critical, and that’s what I try to help customers with”
Syndicate Sales cuts customizations
Syndicate Sales reduced customizations from 10,000 to zero for better AI implementation.
AI not a cure-all for business issues
Jacob Stern & Sons avoids AI for problems without clear business cases.
“AI may not be the answer for every problem, and you actually have to have a problem to have a solution”
The one thing
Microsoft's Work IQ cuts AI token usage by up to 80% for agents using business data.
