From Cloud Wars · John Siefert · · 1m
Microsoft Work IQ Makes Agents Understand Business
Microsoft's Work IQ connects agents to business data for smarter, consistent work.
In brief
Microsoft's Work IQ connects agents to business data for smarter, consistent work. Work IQ uses existing business data to help agents understand company processes without rebuilding from scratch. Originally reported by Cloud Wars.
Work IQ Launches
Microsoft's Work IQ, an intelligence layer for Copilot agents, starts using business data from Dynamics 365 and Power Platform on September 30.
“Customers have spent years building their business expertise into business applications and processes. With Work IQ, that investment becomes a foundation for agents, not something to rebuild for each one.”
Shared Business Understanding
Agents share a common understanding of accounts, contracts, and equipment through Work IQ's semantic model.
Business Skills Playbooks
Companies can define reusable business processes that agents follow without rebuilding from scratch.
Governed Actions
Work IQ allows agents to propose changes, route approvals, and update records within existing permissions.
Dataverse Powers Work IQ
Dataverse stores semantic models and skills, enabling Work IQ to work with existing business data.
Why It Matters
Work IQ helps CIOs by using existing systems and reducing the need for new portals or complex setups.
Here's the gist
Work IQ uses existing business data to help agents understand company processes without rebuilding from scratch.
