From Digital Camera World · · 1m 10s
Camera Gate: Heirloom Rolleiflex Dispute
Kai George's late grandmother's Rolleiflex camera was returned in worse condition after repair shop work.
In brief
Kai George's late grandmother's Rolleiflex camera was returned in worse condition after repair shop work. Kai George claims Walter's Camera and Digital Repairs damaged her grandmother's heirloom Rolleiflex camera during repair. Originally reported by Digital Camera World.
Kai George's dispute
Digital creator Kai George claims Walter's Camera and Digital Repairs returned her late grandmother's Rolleiflex camera in worse condition than originally supplied.
Rolleiflex 3.5F camera
The camera is a legendary German-made twin-lens reflex medium-format film camera produced from 1958 to 1976, often valued over $1,000 on the used market.
Initial repair assessment
Walter's Camera assessed the camera, stating the lens was in good condition but the mirror needed replacing and the shutter was sticking, charging $450 for repairs.
Dispute escalation
George returned the camera, claiming missing parts, dents, and scratches, and challenged the shop directly, even discussing the matter with police.
Repair shop explanation
A shop employee explained that tools for handling small, intricate pieces are no longer made and that alcohol application dissolved the leather piece.
Current resolution
George took the camera to Rollei Repairs, confirming serial numbers match but stating the camera now looks in worse condition than when she originally gave it to Walter's Camera.
The bottom line
Kai George claims Walter's Camera and Digital Repairs damaged her grandmother's heirloom Rolleiflex camera during repair.
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