From Engadget · Sarah Fielding · · 1m 10s
Amazon blocks Meta's Muse AI from shopping
Amazon has shut down Meta's new AI agent from accessing its store, citing security and transparency concerns.
In brief
Amazon has shut down Meta's new AI agent from accessing its store, citing security and transparency concerns. Big Tech companies are drawing lines around their platforms as AI agents become more capable of acting on users' behalf. Originally reported by Engadget.
Amazon blocks Meta's Muse AI
Amazon has blocked Meta's new Muse AI agent from shopping on its site, showing users an error message about unauthorized AI access.
“Continued access by an unauthorized AI agent violates Amazon's Conditions of Use”
Meta launched Muse this month
Meta introduced Muse as a personal AI agent that can fill out forms, send emails, and shop using a generated single-use card from Stripe's Link service.
“secure, private personal AI agent that proactively helps with people's goals”
Amazon wanted voluntary exclusion
Amazon initially asked Meta to voluntarily remove Amazon from Muse's reach, arguing third-party AI apps should operate openly like food delivery or travel booking services.
“third-party applications that offer to make purchases on behalf of customers should operate openly”
Amazon cites privacy concerns
Amazon worries that Muse doesn't disclose itself while browsing and poses risks to customer data, including access to and retention of personal information.
Meta denies security risks
Meta says Muse has no visibility into passwords or payment methods, storing credentials securely so the AI can use them without seeing them.
“Muse has no visibility into people's passwords or payment methods”
The one thing
Big Tech companies are drawing lines around their platforms as AI agents become more capable of acting on users' behalf.
