From Fastcompany · · 3m
Executives need a point of view
Leaders who speak credibly in public build trust by bringing their own perspective, not just company talking points.
In brief
Leaders who speak credibly in public build trust by bringing their own perspective, not just company talking points. Executives must develop authentic public voices grounded in personal expertise to build trust, strengthen company reputation, and support business outcomes from recruiting to sales. Originally reported…
The end of hiding behind brands
People now want to know the humans behind companies they buy from, work for, and invest in. They expect leaders to sound like people, not talking points with the life edited out.
“They also expect them to sound like people, not talking points with the life edited out of them.”
Why executive visibility matters
Leaders who speak credibly in public build trust and create awareness, giving people another way to understand the companies they represent.
Bring more than the company line
When leaders show up publicly, they should bring their own experience, expertise, and perspective. They should take part in conversations shaping their industries, not just announce company news.
Finding the balance
Leaders must be careful not to swing too far either way, being too promotional of their company or themselves. The goal is credibility and positioning as an industry expert.
“Executive visibility is about making the expertise and perspective behind a company accessible to the people who need to understand and trust it.”
Distribute visibility across leaders
When one founder or CEO becomes synonymous with a company, the brand becomes overly dependent on them. Organizations should develop multiple curated spokesperson executives.
Multiple voices build credibility
Having multiple spokespeople demonstrates the credibility of the team and makes the company feel more human. It gives people a clearer sense of the expertise behind the brand.
“When visibility is distributed thoughtfully, it makes the company feel more human and gives people a clearer sense of the expertise behind the brand.”
The authenticity problem
Some executives become so concerned about perception that what they say sounds inauthentic and robotic. Others share so much that people eventually tune them out.
Speak without screaming
It is important to be a vocal advocate for what is unique in the industry. But that does not mean screaming louder than others.
“It's important…to be a vocal advocate for everything we do that's unique in the industry. But that doesn't mean screaming louder than others.”
Get candid feedback
One way to achieve balance is for the executive to assemble a small, trusted group of advisers who can provide candid feedback on what they share publicly.
Play to your strengths
Think about what you would share at a board table or dinner with a colleague. What perspectives do others seek from you? Start with what feels natural.
Avoid forced content
If what an executive discusses publicly is completely different from what they would naturally talk about in person, the content feels forced. Audiences pick up on that almost instantly.
Align visibility with business goals
Companies should consider how executive visibility supports broader goals and identify ways to measure its impact. Goals might include industry recognition, recruiting, or raising awareness.
Track the right metrics
Key metrics worth watching include media share of voice, engagement, and speaking opportunities, alongside business outcomes like client retention, sales, and recruiting data over time.
LinkedIn and AI search matter
LinkedIn ranks as a top source for LLM citations, with personal profiles accounting for seventy five percent of all LinkedIn citations. Executive activity could be the difference between discovery and invisibility.
No upside to invisibility
Executives who never show up are leaving an opportunity on the table. When companies encourage leaders to share perspectives publicly, they strengthen reputation and support business outcomes.
“What is clear is that executives who never show up are leaving an opportunity on the table.”
At a glance
Executives must develop authentic public voices grounded in personal expertise to build trust, strengthen company reputation, and support business outcomes from recruiting to sales.
