From Financialexpress · FE News Desk · · 1m 20s
Bengaluru PhD Scholar Wins Rs 1.66 Lakh After Heathrow Stranding
Bengaluru PhD scholar wins Rs 1.66 lakh from airline after being denied Heathrow boarding.
In brief
Bengaluru PhD scholar wins Rs 1.66 lakh from airline after being denied Heathrow boarding. Bengaluru consumer commission ordered airline to refund Rs 1.38 lakh and pay Rs 25,000 compensation to PhD scholar stranded at Heathrow after airline denied boarding. Originally reported by Financialexpress.
Stranded at Heathrow
A Bengaluru PhD scholar was stranded at London's Heathrow Airport after airline denied her boarding pass for connecting flight to India.
Flight Disruption in August
Scholar traveled from Canada to India in August 2024 when flight cancellation disrupted her journey.
Alleged Boarding Pass Denial
Scholar claimed airline refused to issue boarding pass at Heathrow despite arriving two hours forty-five minutes early.
Financial Assistance Needed
Scholar purchased additional ticket for Rs 1,65,926 after seeking help from friend in Canada.
Consumer Commission Order
Bengaluru I Additional District Consumer Disputes Redressal Commission ordered airline to refund Rs 1,38,945 and pay Rs 25,000 compensation.
Airline's Defense
Airline argued passenger failed to report at check-in counter for August 1, 2024 flight from Toronto to London.
Commission Finds Deficiency
Commission held airline failed to establish passenger was no-show and had deficiency in service handling disrupted journey.
Refund and Compensation
Airline must refund Rs 1,38,945 within 30 days with interest at 6.5% per annum and pay Rs 25,000 compensation.
What to remember
Bengaluru consumer commission ordered airline to refund Rs 1.38 lakh and pay Rs 25,000 compensation to PhD scholar stranded at Heathrow after airline denied boarding.
