From Financialexpress · FE News Desk · · 1m 10s
Car maker fined for calling windshield glare 'natural'
Car maker pays Rs 5 lakh after claiming windshield glare is 'natural' but selling fixes in India.
In brief
Car maker pays Rs 5 lakh after claiming windshield glare is 'natural' but selling fixes in India. Car company fined Rs 5 lakh for calling windshield glare 'natural' while selling fixes elsewhere. Originally reported by Financialexpress.
Complainant's claim
Owner bought car in April 2025 and said dashboard reflections obstructed his view during day and night driving.
Commission ruling
Delhi consumer commission ordered car maker and dealer to pay Rs 5 lakh for mental agony and harassment.
Company's defence
Manufacturer said glare was 'natural' and car passed quality checks with no manufacturing defects.
Commission's reasoning
Commission found unfair trade practice because company called glare 'natural' but sold fixes in other markets.
Safety research
2003 University of Michigan study shows reflection causes veiling luminance affecting driver visibility.
No design defect
Commission did not find car design defective but held company liable for unfair trade practice.
Payment terms
Company must pay Rs 5,00,000 within two months with 6% interest if late.
What this means
Car owners should document complaints and manufacturers must offer India-specific fixes for visibility issues.
The big picture
Car company fined Rs 5 lakh for calling windshield glare 'natural' while selling fixes elsewhere.
