From Financialexpress · FE News Desk · · 1m
Four women forced out of Kasauli villa
Travel platform pays Rs 1.4L after canceling bookings.
In brief
Travel platform pays Rs 1.4L after canceling bookings. Online travel platform pays four women Rs 1.4 lakh after canceling confirmed bookings three days before travel. Originally reported by Financialexpress.
Booking confirmed
Four women booked a three-bedroom villa in Kasauli for May 4, 5, 2024, paying Rs 21,000 on April 26.
Check-in issue
Women checked in and settled into villa, then were told three hours later the booking was canceled.
Platform liable
Chandigarh State Consumer Disputes Redressal Commission held platform liable for canceling confirmed booking without warning.
Compensation awarded
Platform paid Rs 30,000 per woman plus Rs 20,000 litigation costs for total Rs 1.4 lakh.
Travel impact
Women hired cab to return home after being forced out at 7:15 pm, paying Rs 8,000.
Commission ruling
Commission found platform's cancellation caused inconvenience, anxiety, and humiliation for travelers.
What travelers should know
Travelers must preserve confirmation messages and cancellation communications to avoid similar issues.
At a glance
Online travel platform pays four women Rs 1.4 lakh after canceling confirmed bookings three days before travel.
