From Financialexpress · FE News Desk · · 1m
Hotel ordered to refund Rs 3.20 lakh for wedding overcharge
Gurgaon hotel must pay Rs 3.20 lakh after wedding overcharge and coercion.
In brief
Gurgaon hotel must pay Rs 3.20 lakh after wedding overcharge and coercion. Gurgaon district consumer commission ordered hotel to refund Rs 2.79 lakh plus interest and damages for allegedly pressuring wedding guest into overpaying during rituals. Originally reported by Financialexpress.
Wedding venue overcharge complaint
A man claimed his son's wedding venue overcharged him by Rs 2.79 lakh after guest count dropped to 120.
“The complainant later informed the hotel that the guest count had dropped to 120 and requested a revised estimate in the total bill”
Initial billing dispute
Hotel initially quoted Rs 10.20 lakh for 150 guests, revised to Rs 11.15 lakh for same guest count.
“The complainant said he had pre-booked the hotel in Vrindavan on December 21, 2024, for his son’s two-day wedding ceremony, scheduled for March 4 and 5, 2025”
Alleged coercion during rituals
Hotel allegedly deployed bouncers and switched off lights to pressure guest into paying Rs 12.48 lakh.
“The complainant alleged that when the ‘Baarat’ and ‘Ghudchadhi’ rituals were about to begin, the hotel did not calculate the bill according to the reduced number of guests”
Commission order
Gurgaon district consumer commission ordered hotel to refund Rs 2.79 lakh plus 9% interest from May 28, 2025.
“The commission ordered the hotel to refund around rs 2.79 lakh, which the complainant said was excess billing, along with 9 per cent annual interest from may 28, 2025”
Additional compensation
Hotel must pay Rs 30,000 for mental harassment and Rs 11,000 litigation costs.
“The commission ordered the hotel to pay rs 30,000 for the mental harassment caused to the complainant and rs 11,000 towards litigation costs”
Consequence for non-compliance
Hotel faces legal action if fails to pay, including possible imprisonment or fines.
“The commission also warned that if the hotel failed to comply with the order, the complainant could initiate further legal proceedings, which could result in imprisonment or a fine”
The takeaway
Gurgaon district consumer commission ordered hotel to refund Rs 2.79 lakh plus interest and damages for allegedly pressuring wedding guest into overpaying during rituals.
