Defective e-scooter performance

A Kerala consumer received Rs 1.68 lakh after a commission found his e-scooter could travel only 16 km on a full charge despite repairs.

“Battery replaced, repairs made, but e-scooter ran just 16 km; owner gets Rs 1.68 lakh”

Commission order details

The Palakkad District Consumer Disputes Redressal Commission ordered Rs 88,000 refund, Rs 55,000 compensation, and Rs 25,000 litigation costs.

Commission decision date

The commission passed its order on September 30, 2026, after examining two expert reports.

Expert findings

Experts identified defects in the battery, front-wheel shaft bearing system, and charge retention causing only 16 km range.

Manufacturer objections

The manufacturer and dealer claimed reduced mileage was due to external factors like rider weight and terrain but failed to provide evidence.

Commission ruling

The commission rejected the manufacturer's limitation argument and found the cause of action arose when repairs failed to resolve the problem.

Total compensation

The consumer received Rs 1.68 lakh including Rs 88,000 refund, Rs 55,000 compensation, and Rs 25,000 litigation costs.