From Financialexpress · FE News Desk · · 1m 10s
Kerala Consumer Wins Rs 25,000 for Cracked TV
Kerala consumer gets new TV and Rs 25,000 after TV made 'horrifying sound' and cracked display.
In brief
Kerala consumer gets new TV and Rs 25,000 after TV made 'horrifying sound' and cracked display. Kerala consumer commission ordered replacement TV and Rs 25,000 compensation for TV with 'horrifying sound' and cracked display. Originally reported by Financialexpress.
Kerala consumer commission orders replacement
Kerala consumer commission directed online shopping platform and seller to replace television after customer reported 'horrifying sound' and cracked display.
“horrifying sound”
Rs 20,000 compensation and Rs 5,000 litigation costs
Commission ordered opposite parties to pay rs 20000 as compensation and rs 5000 towards litigation costs.
“rs 20000”
Consumer purchased smart tv for rs 22249
Kerala man bought smart television for rs 22249 after installation, but it made horrifying sound and cracked display.
“rs 22249”
Expert found internal crack in tv display
Expert inspected television and found internal crack affecting working, deemed major manufacturing defect.
“internal crack”
Seller claims manufacturer responsible for warranty
Seller argued only registered seller with manufacturer providing warranty, denied deficiency in service.
“manufacturer responsible”
Total compensation of rs 25000 awarded
Commission ordered new television with warranty and rs 25000 payment to consumer within 30 days.
“rs 25000”
The big picture
Kerala consumer commission ordered replacement TV and Rs 25,000 compensation for TV with 'horrifying sound' and cracked display.
