From Financialexpress · FE News Desk · · 1m
Kerala man wins Rs 15,000 after cinema show cancellation
Kerala consumer commission orders theatre to pay Rs 15,000 for cancelled Indian 2 screening.
In brief
Kerala consumer commission orders theatre to pay Rs 15,000 for cancelled Indian 2 screening. Kerala consumer commission ruled cinema theatre must compensate customer for cancelled show after failure to communicate cancellation. Originally reported by Financialexpress.
Kerala consumer commission ruling
Kerala consumer commission ordered cinema theatre to pay rs 15,000 for cancelled indian 2 screening.
“The commission passed the order on October 12”
Show cancellation without notice
Customer booked tickets for 9.20 pm indian 2 screening on july 14, 2024 but show was cancelled after scheduled time.
“He reached the theatre with his son-in-law before the scheduled show and waited for the screening”
Theatre's response to complaint
Staff told customer deciding show was theatre's exclusive right and refused to let him enter premises.
“When he sought an explanation, staff members reportedly told him that deciding whether to conduct a show was the theatre's exclusive right”
Commission findings
Failure to communicate cancellation before show time and discourteous treatment caused customer inconvenience and mental agony.
“The complainant paid for the tickets, travelled to the theatre with his son-in-law and waited for a show that was ultimately not conducted”
Compensation order
Theatre ordered to pay rs 10,000 for inconvenience and mental agony plus rs 5,000 for court costs.
“The commission directed the theatre to pay rs 10,000 as compensation for the inconvenience and mental agony”
What customers should do
Customers should keep tickets, payment receipts, cancellation records and communication with theatre if show is cancelled.
“If a screening is cancelled after tickets have been booked, customers should retain their tickets payment receipts and cancellation records”
What it means
Kerala consumer commission ruled cinema theatre must compensate customer for cancelled show after failure to communicate cancellation.
