From Financialexpress · FE News Desk · · 1m
Kerala man wins Rs 15,000 after cinema show cancellation
Kerala consumer commission orders theatre to pay Rs 15,000 for cancelled Indian 2 screening.
In brief
Kerala consumer commission orders theatre to pay Rs 15,000 for cancelled Indian 2 screening. Kerala consumer commission ruled cinema theatre must compensate customer for cancelled show after failure to communicate cancellation. Originally reported by Financialexpress.
Kerala consumer commission ruling
Kerala consumer commission ordered cinema theatre to pay rs 15,000 for cancelled indian 2 screening.
“The commission passed the order on October 12”
Show cancellation without notice
Customer booked tickets for 9.20 pm indian 2 screening on july 14, 2024 but show was cancelled after scheduled time.
“He reached the theatre with his son-in-law before the scheduled show and waited for the screening”
Theatre's response to complaint
Staff told customer deciding whether to conduct show was theatre's exclusive right after cancellation.
“When he sought an explanation, staff members reportedly told him that deciding whether to conduct a show was the theatre's exclusive right”
Commission findings
Failure to communicate cancellation before show time and discourteous treatment caused customer inconvenience.
“The failure to provide the booked service, coupled with the delay in communicating the cancellation and the discourteous treatment of the complainant, constitutes deficiency in service”
Compensation order
Theatre ordered to pay rs 10,000 for inconvenience and mental agony plus rs 5,000 for court costs.
“The commission directed the theatre to pay rs 10,000 as compensation for the inconvenience and mental agony caused, and rs 5,000 towards the costs of the proceedings”
Customer's experience
Customer waited at theatre with son-in-law after booking tickets for 9.20 pm indian 2 screening.
“He further alleged that the staff behaved rudely and shut the gate, forcing him and his son-in-law to leave the premises”
At a glance
Kerala consumer commission ruled cinema theatre must compensate customer for cancelled show after failure to communicate cancellation.
