From Financialexpress · FE News Desk · · 1m
Man wins Rs 8,450 after buying cherry packets without dates
Consumer gets Rs 8,450 from e-commerce site and seller for unlabelled cherries.
In brief
Consumer gets Rs 8,450 from e-commerce site and seller for unlabelled cherries. A man received Rs 8,450 from an e-commerce company and seller after buying Karonda cherries without manufacturing or expiry dates for his pregnant wife. Originally reported by Financialexpress.
Consumer complaint
A man bought four 250-gram Karonda cherries for Rs 450 through an e-commerce platform in June 2021 for his pregnant wife.
Missing labels
The cherries lacked manufacturing and expiry dates, causing concern for his wife's health during pregnancy.
Replacement issue
The replacement packets also had no manufacturing or expiry dates, so he destroyed them and sent a legal notice.
E-commerce denial
The e-commerce company claimed it was only an intermediary and not directly involved in the sale.
Commission ruling
The Kerala Consumer Commission ordered both the e-commerce site and seller to pay Rs 8,450 for the unlabelled cherries.
Liability finding
The commission held that the e-commerce platform cannot escape responsibility for missing labels on food products.
In short
A man received Rs 8,450 from an e-commerce company and seller after buying Karonda cherries without manufacturing or expiry dates for his pregnant wife.
