From Financialexpress · Anamika Sinha · · 1m 10s
NHAI Launches Toll Plaza Feedback Feature
Motorists can rate toll plaza experiences via NHAI's Rajmargyatra app to improve National Highway services.
In brief
Motorists can rate toll plaza experiences via NHAI's Rajmargyatra app to improve National Highway services. NHAI introduced a Toll Plaza Feedback feature on the Rajmargyatra app for Indian motorists to rate toll plaza experiences and report issues. Originally reported by Financialexpress.
NHAI launches Toll Plaza Feedback Feature
NHAI introduces a Toll Plaza Feedback feature on the Rajmargyatra app for commuters to rate and report toll plaza issues.
Who Can Use the Feature
All Rajmargyatra app users, including FASTag Annual Pass holders, can access the feedback feature directly from the app menu.
How to Submit Feedback
Motorists rate their experience using options like Excellent, Good, or Okay, then select feedback options and add remarks if needed.
Feedback Process Steps
Step 1: Download or open Rajmargyatra app.Step 2: Click notification for FASTag Annual Pass users or access from app menu.Step 3: Rate experience.Step 4: Select feedback options.Step 5: Add remarks.Step 6: Submit feedback.
What Happens After Submission
Feedback is forwarded to the concerned authority for faster resolution of issues and tracking until addressed.
Purpose of the Feature
The feature helps NHAI identify service improvements needed and monitor toll plazas with service issues.
The headline
NHAI introduced a Toll Plaza Feedback feature on the Rajmargyatra app for Indian motorists to rate toll plaza experiences and report issues.
