From Financialexpress · FE News Desk · · 1m 10s
Punjab Commission Awards Rs 50,000 to Airline Passenger
Punjab consumer commission orders airline to pay Rs 50,000 after passenger missed London flight due to unclear Covid travel rules.
In brief
Punjab consumer commission orders airline to pay Rs 50,000 after passenger missed London flight due to unclear Covid travel rules. Punjab consumer commission awarded Rs 50,000 to passenger who missed London flight during pandemic after airline failed to explain travel requirements. Originally reported by…
Punjab Commission Award
Punjab consumer commission ordered airline to pay Rs 50,000 to passenger who missed London flight during pandemic.
“The Amritsar District Consumer Disputes Redressal Commission awarded Rs 40,000 as compensation for mental agony, inconvenience, embarrassment and harassment, along with Rs 10,000 towards litigation costs”
Passenger's Ticket Details
Passenger booked Rs 28,919 ticket from Amritsar to Heathrow via Mumbai on March 19, 2021.
Covid Travel Restrictions
International travel required negative RT-PCR test within 72 hours before departure during pandemic.
Passenger's Claim
Passenger presented passport, visa and RT-PCR report but was denied boarding by airline staff.
Airline's Argument
Airline claimed passenger's RT-PCR report lacked exact date/time and missing UK Passenger Locator Form.
Commission's Ruling
Commission found airline failed to explain travel requirements and provide adequate assistance.
“The officials of opposite parties no. 1 and 2 (airline) failed to exercise the requisite assistance in dealing with the complainant and failed to properly guide and assist him regarding the applicable travel requirements”
Award Details
Commission awarded Rs 40,000 for mental agony and Rs 10,00:00 for litigation costs, no ticket refund.
The one thing
Punjab consumer commission awarded Rs 50,000 to passenger who missed London flight during pandemic after airline failed to explain travel requirements.
