From Financialexpress · FE News Desk · · 1m 10s
Rs 9,000 shoes defect within 15 days
Delhi consumer panel orders shoe replacement after 15-day defect.
In brief
Delhi consumer panel orders shoe replacement after 15-day defect. A Delhi man won replacement of Rs 9,000 shoes with defect within 15 days but lost Rs 2,500 legal costs. Originally reported by Financialexpress.
Shoe defect complaint
A Delhi buyer paid Rs 9,000 for premium men’s shoes that developed stitching defects within 10 to 15 days of purchase.
Commission hearing
The East Delhi District Consumer Disputes Redressal Commission heard the man’s complaint against the manufacturer and retailer.
Warranty claim
The buyer alleged the shoes tore after 10 to 15 days despite a three-month warranty period.
Legal notice sent
The man sent a legal notice to the company on December 5, 2023, demanding replacement and Rs 50,000 compensation.
Commission decision
The commission ordered replacement, three-month warranty extension, and Rs 2,500 compensation but denied litigation costs.
Seller’s defense
The company claimed it had replaced the shoes three times previously and raised concerns about the buyer’s conduct.
Final order
The seller must provide replacement within 30 days, with interest at 9% per annum on compensation if delayed.
The essence
A Delhi man won replacement of Rs 9,000 shoes with defect within 15 days but lost Rs 2,500 legal costs.
