From Financialexpress · FE Bureau · · 1m 10s
Size gives way to ownership
India's GCCs shift from size to ownership as AI reshapes global decision-making.
In brief
India's GCCs shift from size to ownership as AI reshapes global decision-making. India's global delivery centres now prioritize strategic ownership and decision-making over headcount, with AI enabling cross-enterprise context. Originally reported by Financialexpress.
India's GCC landscape shifts
India's GCC landscape evolves from size-based importance to ownership, influence, and decision-making with AI reshaping capabilities in global enterprises.
Size no longer signals importance
For much of India’s GCC story, size signalled importance but the next phase will be measured by ownership, influence and decisions in boardrooms.
Nasscom-Zinnov report data
India hosts 2,117 GCCs employing 2.36 million professionals, with 96% of FY21 centres starting with product or portfolio mandates.
AI reshapes GCC roles
Nearly half of new GCCs since FY21 are built around AI, shifting from execution to ownership with greater responsibility.
Strategic weight over size
A few hundred-person centre owning a global platform may carry more strategic weight than larger execution centres.
AI reduces handoffs
AI loosens the relationship between headcount and output, enabling decisions based on context and capability rather than legacy structures.
Ownership requires authority
64% of India site leaders now hold dual mandates combining site leadership with global functional responsibilities.
The big picture
India's global delivery centres now prioritize strategic ownership and decision-making over headcount, with AI enabling cross-enterprise context.
