From Financialpost · · 1m 20s
Sangoma Signs 350-Store Retailer for Managed Services
Sangoma Technologies secures deal with 350-store retailer to replace cable and UCaaS providers with integrated managed services.
In brief
Sangoma Technologies secures deal with 350-store retailer to replace cable and UCaaS providers with integrated managed services. Sangoma Technologies has signed a 350-store retailer to replace its cable and UCaaS providers with integrated managed network, security, and voice services. Originally reported by…
Sangoma Signs Retailer Deal
Sangoma Technologies Corporation announced a specialty retailer operating 350 locations selected its managed network and communications solutions to replace incumbent cable and UCaaS providers.
Retailer's Previous Setup
The retailer previously split circuits with a national cable provider and voice with a separate UCaaS provider, causing accountability gaps during service issues.
Sangoma's Solution
Sangoma offers integrated network, security, power, and voice services under one roof with 5G failover for store connectivity during outages.
Phased Rollout Plan
Headquarters and urgent stores go live first, followed by a schedule for remaining locations to ensure critical sites stay online.
What the Deal Covers
Sangoma Managed Network pairs broadband with 5G failover; Cisco Meraki security; Sangoma Managed Power for remote device reboots; and Cloud UCaaS for business calling.
Next Phase
Sangoma CX contact center platform is planned to improve customer call handling after the initial rollout completes.
CEO Statement
Sangoma CEO Charles Salameh said the deal shows the company's integrated portfolio strength and ability to respond quickly to complex customer needs.
What matters most
Sangoma Technologies has signed a 350-store retailer to replace its cable and UCaaS providers with integrated managed network, security, and voice services.
