From Futurism · Frank Landymore · · 40s
Bosses Use AI to Monitor Workers 24/7
AI spyware tracks employees' every word and interaction in real time.
In brief
AI spyware tracks employees' every word and interaction in real time. Co-op UK uses AI to monitor workers' phone calls for up to several hours daily, calling it a quality assurance tool. Originally reported by Futurism.
Co-op UK
The Co-op legal services company uses AI to monitor workers' phone calls for up to several hours daily.
“You are being watched”
AI Monitoring System
An openai model evaluates over 50 aspects of each phone call and gives pass or fail scores.
“It’s different from occasionally being listened to for compliance purposes”
Worker Experience
Employees describe the system as oppressive and dystopian, feeling monitored constantly.
“It just feels really dystopian”
Company Response
Co-op calls ai a key quality assurance tool, not a decision maker.
“ai is used only as a support tool, not a decision maker”
What to remember
Co-op UK uses AI to monitor workers' phone calls for up to several hours daily, calling it a quality assurance tool.
