Kyber seeks engineer to own customer technical relationships

Y Combinator-backed startup wants a forward deployed engineer to bridge sales, engineering, and customer success.

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Kyber seeks engineer to own customer technical relationships

Y Combinator-backed startup wants a forward deployed engineer to bridge sales, engineering, and customer success.

In brief

Y Combinator-backed startup wants a forward deployed engineer to bridge sales, engineering, and customer success. Forward deployed engineers quarterback the full technical relationship with enterprise customers, from pre-sales through implementation to ongoing support. Originally reported by Hacker News.

What Kyber actually does

The startup builds AI-powered software that helps insurance companies draft regulatory notices. Customers consolidate 80% of templates and spend 65% less time drafting.

The company's traction

Kyber grew platform volume 50x in a year and is now profitable. They've landed six and seven figure multi-year contracts with major insurers.

What forward deployed means

You quarterback technical delivery from the moment a deal gets technical through building integrations to being the first call when something breaks.

“quarterback the full technical relationship with our enterprise customers, from the moment a deal gets technical, through building what they need, to being their first call when something breaks”

You're first-line triage

When customers report issues, you diagnose whether it's a real bug, configuration gap, or training problem. Fix what you can, escalate the rest with context.

Build yourself out of work

As requests repeat, you create self-serve features or internal tools that make the next one unnecessary. You compound your own leverage over time.

Who they want

Someone with strong coding fundamentals and interest in technical sales. You need to diagnose problems, talk to non-engineers, and build with AI tools by default.

Your first 90 days

Month one: learn the product and ship a small fix. Month two: triage your first issue independently. Month three: run technical scoping calls solo.

The big picture

Forward deployed engineers quarterback the full technical relationship with enterprise customers, from pre-sales through implementation to ongoing support.

Read the original on Hacker News

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