From Malay Mail · · 1m 10s
JPJ requires approved intermediaries for customer transactions from Jan 2027
Malaysia's Road Transport Department mandates only JPJ-approved intermediaries handle customer transactions nationwide starting January 1, 2027.
In brief
Malaysia's Road Transport Department mandates only JPJ-approved intermediaries handle customer transactions nationwide starting January 1, 2027. Starting January 1, 2027, only JPJ-approved intermediaries can conduct customer transactions at all Malaysian JPJ offices. Originally reported by Malay Mail.
New rule for customer transactions
Starting January 1, 2027, only JPJ-approved intermediaries can handle customer transactions at all JPJ offices nationwide.
Registration opens November 1
Registration for intermediaries begins online on November 1, with each receiving a digital identification valid for two years.
JPJ clarifies no endorsement
JPJ states it neither endorses nor guarantees intermediary services and advises using official channels to avoid risks.
Upgraded Perlis counters
The Perlis JPJ counters offer a modern, orderly environment for 400 daily visitors after 13MP upgrades.
No business ties with intermediaries
JPJ has no business relationships with approved intermediaries and will not be liable for customer disputes.
Public advised to use official channels
The public is advised to prioritize official JPJ channels like MyJPJ app and public portal to avoid risks.
What to remember
Starting January 1, 2027, only JPJ-approved intermediaries can conduct customer transactions at all Malaysian JPJ offices.
