From Malay Mail · Alexander Wong · · 1m 40s
New MyKad rolls out, but digital services lag
Malaysia's new MyKad faces eKYC system failures as digital services catch up slowly.
In brief
Malaysia's new MyKad faces eKYC system failures as digital services catch up slowly. Malaysia's new MyKad design causes compatibility issues with banks and MyDigital ID, requiring physical kiosks for registration until October 1, 2026. Originally reported by Malay Mail.
New MyKad launches nationwide
Malaysia's next-generation MyKad rolled out nationwide on September 17, 2026, after a delay from its original June 2026 launch date.
eKYC systems reject new MyKad
Touch 'n Go eWallet, Ryt Bank, AEON Bank, and GXBank reject new MyKad during eKYC verification processes.
MyDigital ID fails to recognize new design
MyDigital ID app shows previous MyKad template and returns error: 'Wrong ID detected, Ensure correct MyKad is inside the frame'.
“Wrong ID detected, Ensure correct MyKad is inside the frame”
Online registration delayed to October 1
MyDigital ID will support online registration for new MyKad starting October 1, 2026, requiring users to register at physical kiosks until then.
New MyKad physical changes cause issues
New MyKad moved photograph to left side and chip to back, causing eKYC systems designed for previous layout to fail.
Existing MyKad remains valid
Existing MyKad holders face no immediate need to replace cards as they remain valid for BUDI95 and other entitlements.
Physical kiosks for registration
MyDigital ID has 700 nationwide kiosks where users can register new MyKad without scanning it during eKYC process.
Pre-registration option at JPN
Users can pre-register for MyDigital ID at JPN counters during MyKad application to avoid physical kiosks later.
System coordination issues
Lack of coordination between government agencies and industry caused new MyKad to face compatibility issues despite additional lead time.
What matters most
Malaysia's new MyKad design causes compatibility issues with banks and MyDigital ID, requiring physical kiosks for registration until October 1, 2026.
