From Music Business Worldwide · · 1m 40s
New York City Click to Cancel Rule Takes Effect
New York City’s first municipal click-to-cancel rule for streaming subscriptions takes effect, requiring easy cancellation methods.
In brief
New York City’s first municipal click-to-cancel rule for streaming subscriptions takes effect, requiring easy cancellation methods. New York City’s 'Click to Cancel' rule, effective October 1, mandates that streaming services provide as simple a cancellation process as the sign-up method. Originally reported by Music…
New York City Click to Cancel Rule
New York City’s 'Click to Cancel' rule took effect last Thursday, October 1, 2026.
First Municipal Click to Cancel Rule
The city’s Department of Consumer and Worker Protection describes it as a 'first-in-the-nation municipal rule.'
Covered Services
Music streaming services, video streamers, telcos, gyms, and publishers are covered by the rule.
Cancellation Requirement
Businesses must offer cancellation as easy as sign-up, through the same medium used for subscription.
Deceptive Practice
Failing to provide clear cancellation is now a deceptive and unconscionable trade practice under 6 RCNY § 5-110.1.
Civil Penalties
Civil penalties start at $525 for a first violation, rising to $1,050 for a second, and $3,500 for a third.
Recovery of Charges
Violators must repay money charged after a consumer’s first cancellation attempt.
Mayor’s Statement
Mayor Zohran Mamdani said, 'In our city, we’re drawing a clear line: if you can sign up with a click, you must be able to cancel with one.'
“In our city, we’re drawing a clear line: if you can sign up with a click, you must be able to cancel with one.”
Rule Implementation Timeline
The rule was proposed on April 8, 2026, with a public hearing on May 8 and adoption on July 10.
Executive Order Background
The rule followed Executive Order No. 10 issued by Mayor Mamdani on January 5, 2026.
At a glance
New York City’s 'Click to Cancel' rule, effective October 1, mandates that streaming services provide as simple a cancellation process as the sign-up method.
