From Newsweek · · 1m
Businesses need to prepare for customers who talk, not type
Businesses must adapt to voice-first customers to avoid losing them.
In brief
Businesses must adapt to voice-first customers to avoid losing them. Businesses should integrate voice AI into customer interactions to improve service speed and satisfaction. Originally reported by Newsweek.
Technology shift
Technology should adapt to people, not force them to adapt to technology.
Voice interaction rise
Over 150 million people use ChatGPT through Voice and Dictation each week.
Real-world use
Boris Cherny manages AI agents remotely using voice commands while walking or getting coffee.
Typing vs speaking
Typing speeds: 37.8 words per minute on computers vs 29.4 on smartphones.
Business adaptation
Businesses must integrate voice AI to improve service speed and reduce abandoned transactions.
Voice benefits
Voice AI handles appointments, payments, and human assistance without typing.
Future of tech
The next era of computers belongs to the spoken word, not keyboards.
The bottom line
Businesses should integrate voice AI into customer interactions to improve service speed and satisfaction.
