Albertsons Cos. expands AI partnership

Albertsons Cos. is expanding its work with OpenAI to improve the retail experience for millions of customers.

2,200 stores serve 36 million weekly

Albertsons Cos. operates over 2,200 stores including Albertsons, Safeway, Vons, Jewel-Osco, Shaw’s, ACME and Tom Thumb, serving 36 million customers weekly.

AI for grocery shopping

Shoppers are more open to using AI for groceries than other purchases, according to dunnhumby’s February 2026 United States Consumer Trends Tracker.

ChatGPT grocery experience

Shoppers can start with a recipe, photo, digital list or request like 'Plan pizza night for four' to get product suggestions and checkout directions.

Jill Pavlovich on AI

Jill Pavlovich, SVP, Digital Customer Experience at Albertsons Companies, said, 'This is another practical way we are using AI to reduce friction and make everyday shopping easier.'

“This is another practical way we are using AI to reduce friction and make everyday shopping easier”

AI rollout across retail

Albertsons Cos. is expanding its partnership with OpenAI to help teams work more efficiently and make grocery shopping easier for customers.

What happens next

The new Safeway experience in ChatGPT will expand to other grocery brands including Albertsons, Vons, Jewel-Osco, Shaw’s, ACME and Tom Thumb.