51% of eCommerce Merchants Hold Line on Fraud Staffing
51% of e-commerce merchants plan to cut fraud staffing costs while boosting tech spending.
In brief
51% of e-commerce merchants plan to cut fraud staffing costs while boosting tech spending. 51% of global e-commerce merchants expect fraud staffing costs to stay flat or decline as they increase fraud technology investment. Originally reported by Pymnts.
Fraud Staffing Trends
Fifty-one percent of global e-commerce merchants expect fraud-management staff spending to remain flat or decline.
Technology Investment Shift
Sixty-three percent of merchants plan to increase investment in fraud-management technology.
Cost Control Priority
The share of merchants naming lower fraud-related operating costs as a top priority doubled year over year, from 10% to 20%.
Orchestration Adoption
Fifty-three percent of U.S. financial institutions already use fraud orchestration, while 16% are implementing it and 26% plan to adopt it.
Customer Experience Challenge
Eighty-five percent cite preventing fraud without degrading the customer experience as their biggest fraud-prevention challenge.
Fraud Impact
Nearly half, 47%, estimate that as much as 5% of legitimate orders are wrongly declined as fraudulent.
Here's the gist
51% of global e-commerce merchants expect fraud staffing costs to stay flat or decline as they increase fraud technology investment.
