From Pymnts · PYMNTS · · 1m 10s
Finastra AI Tool Helps Banks Fix Payments
Finastra's AI cuts payment errors and speeds up bank fixes.
In brief
Finastra's AI cuts payment errors and speeds up bank fixes. Finastra launched AI to help banks resolve payment issues faster with repair recommendations. Originally reported by Pymnts.
Finastra launches AI tool
Finastra launched a new artificial intelligence-powered capability designed to help banks resolve payment processing issues faster.
AI OperatorAssist available
The new Repair Recommendations capability is now available within Finastra’s AI OperatorAssist, a cloud-native, generative AI-powered solution designed to streamline payment operations.
Repair Recommendations works
Repair Recommendations identifies payment discrepancies, analyzes underlying causes and provides recommendations to ensure accurate and compliant corrections.
Benefits of AI tool
By offering these recommendations, Repair Recommendations reduces time and effort for payment exceptions; delivers consistent handling, lower error rates and increased capacity; decreases reliance on specialized expertise; and accelerates onboarding for new staff.
Barry Rodrigues on AI
Barry Rodrigues, executive vice president, payments, at Finastra, said AI helps banks scale operations and deliver faster, more reliable services to customers.
Mihail Duta on payment hubs
Mihail Duta, director, global solutions consultant, payments, at Finastra, said modern payment hubs route payments based on cost, speed or urgency for customer needs.
The big picture
Finastra launched AI to help banks resolve payment issues faster with repair recommendations.
