From Pymnts · PYMNTS · · 1m 10s
Mashreq’s AI Agents Cut Integration Time Up to 70%
Mashreq’s AI agents reduce integration time by 70% in banking systems.
In brief
Mashreq’s AI agents reduce integration time by 70% in banking systems. Mashreq’s AI agents cut integration design and troubleshooting time by up to 70%, turning two- to three-hour tasks into minutes. Originally reported by Pymnts.
Mashreq’s AI Agents Cut Integration Time
Mashreq reduced integration design and troubleshooting time by up to 70% in an early IBM Bob pilot.
“In an early pilot of IBM Bob, Mashreq cut the time spent on integration design and troubleshooting by up to 70%, according to a Monday (Oct. 12) announcement from IBM.”
AI Handles 4,000 Monthly Requests
The secure gateway built on Model Context Protocol handles about 4,000 AI-agent requests a month across banking, payments and enterprise systems.
“The bank handles about 4,000 requests a month from AI agents to connect to its digital banking, payments and enterprise systems.”
53% of Banks Face Manual Work
Fifty-three percent of financial institutions call manual-intensive processes their biggest obstacle to real-time payments modernization.
“Fifty-three percent of financial institutions named manual-intensive internal processes as their biggest obstacle to real-time payments modernization.”
AI Agents Work with Bank Systems
Mashreq uses AI agents to connect systems through secure gateways and API specifications for real-time payments.
“Mashreq uses IBM Context Forge, a tool built on Model Context Protocol (MCP), to give agents secure access to integration knowledge, application programming interface (API) specifications, architecture standards and operational context.”
AI Agents Speed Up Integration
AI agents automate integration tasks, reducing manual work from hours to minutes for banking systems.
“Tasks that took two to three hours of manual work now take minutes.”
Mashreq’s Digital Strategy
Mashreq’s integration platform handles 650 transactions per second across digital channels, payments and enterprise systems.
“Mashreq’s integration platform averages 650 transactions per second across digital channels, payments and enterprise systems.”
What matters most
Mashreq’s AI agents cut integration design and troubleshooting time by up to 70%, turning two- to three-hour tasks into minutes.
