Meta tests human callers

Meta tested human contractors for its Muse AI assistant after users reported merchants hanging up on AI calls

“We’re working with merchants to continue improving this potential calling feature, and will only roll it out when it’s ready and with the proper disclosures”

Merchants hang up on AI

Merchants hung up when they realized Muse was calling them with AI

Meta ends test

Meta stopped the human contractor test after internal employee warnings about data leaks

Security concerns

Employees warned human contractors could leak users’ sensitive information and undermine Muse’s security measures

Meta spokesperson says

Meta’s spokesperson said the test got positive feedback and they’ll roll out Muse calls only when ready

“We’re working with merchants to continue improving this potential calling feature, and will only roll it out when it’s ready and with the proper disclosures”