From Pymnts · PYMNTS · · 1m 10s
Nestlé Hands Overdue Invoices to SAP AI Agents
Nestlé uses SAP’s AI to prioritize overdue invoices across 140 countries.
In brief
Nestlé uses SAP’s AI to prioritize overdue invoices across 140 countries. Nestlé deploys SAP’s AI agents to rank overdue invoices by risk and recommend next steps for collections across 140 countries. Originally reported by Pymnts.
Nestlé’s SAP System Expansion
Nestlé started moving finance systems to SAP in 2022, finishing 50,000 users across 112 countries by October 2025.
SAP’s AI Collections Agents
SAP’s Joule Accounts Receivable Assistant uses four agents for collections: follow-up emails, dispute resolution, dispute creation and account preparation.
Risk-Based Invoice Prioritization
Nestlé’s AI ranks overdue invoices by risk and business context to recommend next steps for collectors.
Automation Rates for Receivables
The average company automates 73% of receivables processes, up from 55% a year earlier.
Integration as Key Barrier
90% of CFOs cite integration complexity as the main barrier to automating more receivables work.
SAP’s Performance Claims
SAP says the assistant speeds up cash collection and lowers days sales outstanding but provides no performance figures.
Next Steps for Nestlé
Nestlé’s AI agents must turn 140 countries worth of overdue invoices into cash within two years.
The bottom line
Nestlé deploys SAP’s AI agents to rank overdue invoices by risk and recommend next steps for collections across 140 countries.
