From Pymnts · PYMNTS · · 1m 10s
PNC Uses Tech to Fight AI Deposit Flight
PNC Financial Services Group uses better tech and service to combat AI-driven deposit movement.
In brief
PNC Financial Services Group uses better tech and service to combat AI-driven deposit movement. PNC Financial Services Group is improving mobile banking and branch expansion to retain deposits amid AI-enabled deposit flight. Originally reported by Pymnts.
PNC CEO on deposit movement
PNC Financial Services Group Chairman and CEO William Demchak said banks must compete by providing better technology solutions as clients move deposits for higher interest rates.
AI deposit flight trend
AI agents could remove friction that has kept money sitting in bank accounts paying no interest, according to PYMNTS.
Demchak on tech solutions
Demchak said deposit movement has become more efficient over years and will continue, requiring better technology and cheaper production to retain clients.
PNC mobile app launch
PNC launched a new mobile banking app with improved navigation, faster load times, and customizable design in July 2026.
Branch expansion plan
PNC plans to open 55 new branches in 2026, the largest number in a single year, as part of its branch expansion strategy.
Demchak on AI safety
Demchak stated agentic AI transacting on users' behalf is 'incredibly unsafe' and 'not going to happen' without new laws and secure authentication.
“incredibly unsafe”
The bottom line
PNC Financial Services Group is improving mobile banking and branch expansion to retain deposits amid AI-enabled deposit flight.
