From SiliconANGLE · Paul Gillin · · 1m 10s
Scaled Cognition launches low-cost voice model for customer service
Scaled Cognition's Voice model cuts customer service costs with accurate speech for 25+ languages.
In brief
Scaled Cognition's Voice model cuts customer service costs with accurate speech for 25+ languages. Scaled Cognition's Voice model provides natural-sounding speech and accurate pronunciations for customer service at lower costs than competitors. Originally reported by SiliconANGLE.
Scaled Cognition launches Voice model
Scaled Cognition Inc. introduces a text-to-speech model for customer service agents.
“Modern generative TTS models can sound fantastic, but they often stumble over the details that matter most in customer service, like reading back an alphanumeric confirmation code, a dollar amount or a street address”
Voice supports 25+ languages and voice cloning
Voice supports more than 25 languages, voice cloning and works with existing AI agents and contact center platforms.
Voice costs $9 million characters via API
Voice costs $9 per million characters through hosted API or $1 per million characters for self-hosting.
Self-hosting saves costs at scale
One GPU handles 32 conversations; two GPUs cost $6,000 monthly for 500 million characters.
Voice has 70ms speech latency
Voice generates speech in 70 milliseconds, faster than competitors' systems.
Smart Pronunciation interprets meaning
Smart Pronunciation determines if abbreviations refer to titles, street names or other information.
“Voice doesn’t just read text left to right”
Voice works with legacy systems
Voice integrates with older telephone systems and interactive voice response systems.
The big picture
Scaled Cognition's Voice model provides natural-sounding speech and accurate pronunciations for customer service at lower costs than competitors.
