ServiceNow Announces AI Controls

ServiceNow Inc. today announced new controls for governing artificial intelligence agents alongside updates to its EmployeeWorks information portal.

“Without that baseline, every guardrail is just advisory”

AI Passport Governance

AI Passport is a cryptographically signed credential defining an agent’s identity, permitted actions, accessible systems and accountable owner.

AI Control Tower Platform

AI Passport uses ServiceNow’s configuration management database, governance policies and workflow approvals to establish enforceable limits.

Real-World Example

ServiceNow configured a third-party customer service agent to process refunds below $25 while disabling unrelated capabilities.

Dimmer Switch Approach

Organizations can pause an agent by revoking session tokens, restrict its access or deactivate it by revoking credentials.

“It’s more like a dimmer switch”

Nvidia Integration

Nvidia Corp. links AI Passport with its Open Agent Safety Platform including OpenShell secure runtime and Sentry security framework.

EmployeeWorks Updates

EmployeeWorks updates extend governance strategy into everyday work with third-generation employee-focused AI harness.

Productivity Assistants

Productivity Assistants target work requiring context specific to a job or business function with customizable behavior.

Productivity Routines

Productivity Routines handle repeatable work in the background without coding requirements.

ToolSmith Environment

ToolSmith builds tools and integrations from natural-language instructions using 75,000+ APIs.