From SiliconANGLE · Duncan Riley · · 1m 20s
Thought Industries Launches Lens AI for Product Knowledge
Thought Industries' Lens AI checks product knowledge for conflicts before customers see it.
In brief
Thought Industries' Lens AI checks product knowledge for conflicts before customers see it. Thought Industries launched Lens, an AI tool that identifies conflicting product knowledge across sources before it reaches customers. Originally reported by SiliconANGLE.
Thought Industries Launches Lens
Customer learning software company Thought Industries Inc. launched Lens, an artificial intelligence product that checks business product knowledge for conflicts before it reaches customers.
Lens Solves Knowledge Silos
Lens connects to existing help centers and documentation without moving data, using a governed knowledge layer to find conflicting sources.
Agents Identify Conflicts
Agents inside Lens look for sources that disagree, with business setting trust rules in plain language to resolve conflicts.
Customers Get Better Answers
Customers receive answers from Lens within products or preferred AI assistants, with logged questions showing problematic product areas.
Chief Executive Explains
Chief Executive Irana Wasti said existing tools find information but not the right source, causing wrong answers to spread faster.
Linux Foundation Uses Lens
The Linux Foundation plans to use Lens to manage customer queries across systems beyond courseware, gaining clearer insights into customer needs.
Lens Now in Beta
Lens is available now in beta, with Thought Industries being a private equity-backed company since 2013 and Luminate Capital Partners investing in 2019.
The bottom line
Thought Industries launched Lens, an AI tool that identifies conflicting product knowledge across sources before it reaches customers.
