From TechCrunch · Ivan Mehta · · 1m 40s
AI agents now make phone calls for you
Instinct and Meta's Muse both launched calling features, letting AI assistants handle real-world tasks like booking restaurants and managing bills.
In brief
Instinct and Meta's Muse both launched calling features, letting AI assistants handle real-world tasks like booking restaurants and managing bills. AI assistants are moving beyond text to handle phone calls, making them more useful for real-world tasks that previously required human intervention. Originally reported…
Two AI agents race to handle calls
Instinct and Meta's Muse both just launched calling features that let their AI assistants place calls to businesses and act as a concierge service.
Instinct Concierge handles the hard stuff
Instinct's new Concierge feature can book restaurants without online reservations, get you on dentist cancellation lists, and resolve billing problems by making calls.
“book the restaurant that doesn't take online reservations, get on your dentist's cancellation list, or sort out problems with your cable bill”
Meta's Muse keeps pace with calls
Meta's Muse AI assistant also gained the ability to place calls to U.S. businesses, rolling out first to users who requested the feature.
Rivals now all have calling parity
Other AI agents had been touting calling as an advantage over Instinct, but now that Instinct and Muse both have the feature, the competitive field is level.
Instinct also added email management
Last week, Instinct rolled out email addresses so its AI can handle account sign-ups and management, plus contact other assistants for task coordination.
Instinct valued at ten billion dollars
Instinct raised 350 million dollars last month at a 2.5 billion dollar valuation and is reportedly in talks to raise 1 billion at a 10 billion dollar valuation.
Muse downloads rival Meta AI app
Meta's Muse garnered over 730,000 downloads in the U.S. in its first few days, outpacing the Meta AI app's 707,000 downloads and reaching number two in the charts.
The essence
AI assistants are moving beyond text to handle phone calls, making them more useful for real-world tasks that previously required human intervention.
