From TechRadar · · 1m 40s
Most workers don't know why they're using AI
Eighty-five percent of employees are encouraged to use AI at work, but 42 percent don't understand why their companies want them to.
In brief
Eighty-five percent of employees are encouraged to use AI at work, but 42 percent don't understand why their companies want them to. A survey of 112,000 employees across 123 businesses found that while most are being pushed to use AI, many lack clear direction from management about why. Originally reported by…
The AI push without explanation
Eighty-five percent of employees are being encouraged to use AI in the workplace. Yet forty-two percent don't know why AI is being used in the first place, raising questions about company strategies.
A massive survey reveals the gap
Culture Amp surveyed 112,000 people across 123 businesses globally. The report, How Employees Really Feel About AI at Work, offers one of the most decisive insights into business AI use yet.
Workers feel the benefits
Employees cite benefits of increased productivity and motivation from using AI. But the big question appears to surround their managers and how corporate strategy is being communicated to teams.
Leadership isn't talking
Amy Lavoie, VP of People Science at Culture Amp, says leaders may stay silent because they don't know which roles AI will reshape or what career paths look like in three years.
“We do not know with certainty which roles AI reshapes, which skills hold their value, or what a career path looks like three years out.”
The workforce is ready
Lavoie notes that employees understand the risks, are using the tools, and feel more productive. This is not a workforce resisting change, but one waiting on leadership to do its part.
“That is not a workforce resisting change. That is a workforce that has done its part and is waiting on leadership to do theirs.”
What leaders should do now
Lavoie says the most useful thing a leader can do is admit the plan is unfinished and then keep talking anyway. Certainty is not what employees need right now. Candor is.
“The most useful thing a leader can do right now is admit the plan is unfinished, and then keep talking anyway. Certainty is not what employees need from you right now. Candor is.”
The bottom line
A survey of 112,000 employees across 123 businesses found that while most are being pushed to use AI, many lack clear direction from management about why.
