AI productivity gap

Economists see rising worker productivity with AI but public sector lags behind private sector adoption.

Government AI uptake slow

A survey of 100,000 government workers found less than a quarter use AI weekly versus 45 percent of private sector workers.

Private sector AI use

45 percent of private sector workers use AI at least weekly saving over 2 hours a week.

Government security concerns

Government workers face security risks from AI tools including hallucinated citations and bias in hiring software.

State AI rollout

Governor Maura Healey gave 40,000 state workers access to ChatGPT under three-year OpenAI contract.

State AI usage low

Only 6,500 state workers have used ChatGPT after three years of rollout.

City of Boston AI

Boston rolled out AI tools slowly with training requirements for workers.

Boston AI training

Workers must complete training before accessing Google’s Gemini AI assistant.

Government AI barriers

28 percent of non-users don’t know how to apply AI tools to their jobs.

AI training needed

23 percent of non-users don’t know how to use AI tools and 19 percent aren’t sure they’re allowed.

Experts on AI

Experts say training and rethinking AI use are key to government efficiency.

AI potential in government

Government can use AI to improve services without risking security or bias.

“We wouldn’t give you a car without teaching you how to drive and giving you a license”