From The Economic Times · ET Online · · 1m
IndiaMART AI Strategy
IndiaMART uses AI to boost operations but warns of uncertain returns.
In brief
IndiaMART uses AI to boost operations but warns of uncertain returns. IndiaMART InterMESH Ltd deployed AI across 20+ functions to improve services but cautions volatile returns in next 2-4 years. Originally reported by The Economic Times.
IndiaMART AI Deployment
IndiaMART InterMESH Ltd outlined growing AI use across business operations during Q3 2026 earnings call.
AI Functions Deployed
AI deployed across 20+ functions including pre-sales, data prep, sales scheduling, and user verification.
Voice AI Agents
Voice AI agents serve 80,000 to 1 lakh buyers daily with buy leads and RFQs posted live.
AI Models Used
IndiaMART uses Gemini, Claude, ChatGPT, Gemma, Qwen, and Grok models for AI operations.
AI Impact Timeline
AI net impact on business volatile for next 2-4 years but provides downside protection through deep tech understanding.
Quarterly Results
Net profit rose 9.8% YoY to Rs 90.8 crore with revenue up 9.7% to Rs 429 crore.
What matters most
IndiaMART InterMESH Ltd deployed AI across 20+ functions to improve services but cautions volatile returns in next 2-4 years.