From The Next Web · Cristian Dina · · 1m 20s
Monday.com launches Harmony voice AI for sales calls
Monday.com's new voice AI platform calls and qualifies sales leads, then hands them to human reps. It replies in 200 milliseconds and is live in four countries.
In brief
Monday.com's new voice AI platform calls and qualifies sales leads, then hands them to human reps. It replies in 200 milliseconds and is live in four countries. Monday.com launched Harmony, a voice AI platform that calls sales leads and qualifies them before handing them to human reps, using technology from OneAI…
Monday.com launches Harmony voice AI
Monday.com has launched Harmony, a voice AI platform that calls sales leads, qualifies them and passes the best ones to human reps. It is available in the US, UK, Australia and Singapore.
Built on OneAI technology acquired for $14.1M
Harmony runs on voice technology from OneAI, which Monday.com bought in May for fourteen point one million dollars in cash. The deal was meant to speed up the launch of voice AI tools.
Specialized models deliver human-like responses
Harmony uses small models trained on real customer calls, each handling one job like qualifying leads or dealing with objections. The company says its agents reply in about two hundred milliseconds.
“Unlike generic solutions that rely on third-party LLMs, our specialized models and structured logic translate into conversations that sound human and a response time that feels human.”
Early user reports nine percent deal increase
UK car finance broker Bright Car Finance said Harmony helped it close nine percent more deals in less than a year. Before, it turned only about five percent of approved applications into finance agreements.
What it means
Monday.com launched Harmony, a voice AI platform that calls sales leads and qualifies them before handing them to human reps, using technology from OneAI which it acquired for fourteen point one million dollars.
