From The Verge · Jess Weatherbed · · 1m 40s
DoorDash adds text ordering, drones and returns
DoorDash is rolling out text message ordering, drone deliveries in northern California, and nationwide retail returns in November.
In brief
DoorDash is rolling out text message ordering, drone deliveries in northern California, and nationwide retail returns in November. DoorDash is launching text message ordering via AI, piloting drone deliveries in northern California, and expanding retail returns nationwide in November. Originally reported by The Verge.
DoorDash launches text message ordering
DoorDash is rolling out a new text message ordering feature that lets users skip the app entirely. The service builds on the Ask DoorDash AI chatbot introduced in June.
How the text ordering works
Users can text requests like "order my usual protein bowl to the office." The AI searches local spots, suggests a cart, handles checkout in the text thread, and learns preferences for future orders.
“Ordering is now as easy as sending a text.”
Text ordering enters beta testing
The feature is not yet available. iOS users in the US can join a waitlist from today to try the experience in beta. DoorDash has not announced the rollout timeline or Android availability.
DoorDash Air launches in northern California
DoorDash's drone delivery service will be piloted in an unspecified part of northern California with local food services including Chipotle and Popeyes. Around eighty percent of typical restaurant orders are light and small enough for the aircraft to carry safely.
Drone deliveries arrive in five minutes
Based on initial testing, food arrives at customers' doors within five minutes via drone. DoorDash has not announced when drone deliveries will actually be available to consumers.
Retail returns expand nationwide in November
DoorDash is expanding its returns feature across the US in November. Customers can pay couriers seven dollars and ninety-nine cents to return items to local retailers without needing a box or shipping label.
What it means
DoorDash is launching text message ordering via AI, piloting drone deliveries in northern California, and expanding retail returns nationwide in November.
