# 25% of Card Replacement Calls Point to AI Opportunity

> AI can cut 25% of card replacement calls by coordinating issuer systems.
- Title: 25% of Card Replacement Calls Point to AI Opportunity · Pymnts
- Summary: AI can cut 25% of card replacement calls by coordinating issuer systems. 25% of card replacement calls could be automated by AI coordinating issuer systems…
- Keywords: card replacement, ai opportunity, issuing platforms, thales, pymnts intelligence, card issuers, business, finance, Card, Replacement, Calls, Point
- Source: Pymnts — https://pymnts.com/news/artificial-intelligence/2026/25-percent-of-card-replacement-calls-point-to-an-ai-opportunity
- Author: PYMNTS
- Published: 2026-10-21T08:00:13+00:00
- Read time: 1 min
- Topics: card replacement, ai opportunity, issuing platforms, thales, pymnts intelligence, card issuers, business, finance
## AI Opportunity in Card Replacement
25% of card replacement calls could be automated by AI coordinating issuer systems.
## Report Findings
AI’s usefulness depends on systems that share information, coordinate tasks and enforce clear rules.
## Card Replacement Process
A lost or damaged card triggers address checks, physical card production and digital updates.
## 25% of Calls
Approximately 25% of inbound contact-center calls concern card status.
## Clear Controls
AI needs reliable customer details, transaction information and bank policies to act consistently.
## Recommendation
Identify disconnected processes and modernize them with governance for wider ai deployment.
## Key takeaway

25% of card replacement calls could be automated by AI coordinating issuer systems to reduce customer contact.