# 51% of eCommerce Merchants Hold Line on Fraud Staffing

> 51% of e-commerce merchants plan to cut fraud staffing costs while boosting tech spending.
- Title: 51% of eCommerce Merchants Hold Line on Fraud Staffing
- Summary: 51% of e-commerce merchants plan to cut fraud staffing costs while boosting tech spending. 51% of global e-commerce merchants expect fraud staffing costs to…
- Keywords: e-commerce, fraud, staffing, technology, merchants, cybersecurity, business, finance, eCommerce, Hold, Line, Pymnts
- Source: Pymnts — https://pymnts.com/cybersecurity/fraud-prevention/2026/51-percent-of-ecommerce-merchants-hold-the-line-on-fraud-staffing
- Author: PYMNTS
- Published: 2026-09-25T08:00:40+00:00
- Read time: 1 min
- Topics: e-commerce, fraud, staffing, technology, merchants, cybersecurity, business, finance
## Fraud Staffing Trends
Fifty-one percent of global e-commerce merchants expect fraud-management staff spending to remain flat or decline.
## Technology Investment Shift
Sixty-three percent of merchants plan to increase investment in fraud-management technology.
## Cost Control Priority
The share of merchants naming lower fraud-related operating costs as a top priority doubled year over year, from 10% to 20%.
## Orchestration Adoption
Fifty-three percent of U.S. financial institutions already use fraud orchestration, while 16% are implementing it and 26% plan to adopt it.
## Customer Experience Challenge
Eighty-five percent cite preventing fraud without degrading the customer experience as their biggest fraud-prevention challenge.
## Fraud Impact
Nearly half, 47%, estimate that as much as 5% of legitimate orders are wrongly declined as fraudulent.
## Key takeaway

51% of global e-commerce merchants expect fraud staffing costs to stay flat or decline as they increase fraud technology investment.