# A mom’s child support card was drained twice

> A Goshen mother lost nearly $3,500 from her child support card, then got help after her fraud claim was denied.
- Title: A mom’s child support card was drained twice · ABC7 New York
- Summary: A Goshen mother lost nearly $3,500 from her child support card, then got help after her fraud claim was denied. Debit benefit card fraud can move fast, so…
- Keywords: pasqua fiore, nina pineda, 7 on your side, way2go card, child support, goshen, orange county, brooklyn, flatbush, conduent, otda, debit card fraud
- Source: ABC7 New York — https://abc7ny.com/post/7-side-helps-single-mother-get-back-stolen-child-support-fundsfrom-way2go-card/19835471
- Published: 2026-09-15T22:55:18+00:00
- Read time: 1 min
- Topics: pasqua fiore, nina pineda, 7 on your side, way2go card, child support, goshen, orange county, brooklyn, flatbush, conduent, otda, debit card fraud
## A lifeline card failed
Pasqua Fiore, a single mother in Goshen, depends on a Way2Go debit card for child support payments. While buying groceries, her payment was suddenly declined.

> When the money comes in, I need it. I need it for my kids.
## Police called it a scam
Fiore filed a report with Goshen police. Chief Ryan Rich said debit cards loaded with social service money are often targeted by thieves.

> It's a scam. It's a pretty common scam.
## Small buys, repeated cash back
Police said surveillance showed someone making low-priced purchases and taking $50 cash back each time. The transactions repeated about 60 times.
## Nearly $3,500 disappeared
Fiore’s transaction history ran for pages. In all, $3,495.72 in child support funds was drained from the card.

> You could see they're all done within a minute apart.
## The replacement was hijacked
Fiore canceled the card and ordered a new one. She said the replacement was delivered to Brooklyn after account information was changed, but she never got the promised alert.

> Never got a text.
## Her alibi was clear
Fiore had proof she was at an M&T bank teller in Goshen when the card was being used at a register in Flatbush, Brooklyn.

> How can I be at the bank in Goshen and be using the card in Brooklyn at the same time?
## The claim was denied
Even with police involvement and location evidence, the state agency managing the benefit wrote that no error occurred. Fiore went two months without child support money.

> Emotionally, it broke me down.
## Agencies responded to questions
7 On Your Side contacted New York’s Office of Temporary and Disability Assistance and Conduent, which manages Way2Go cards. Both said fraud reports are taken seriously.
## The money came back
One day after 7 On Your Side contacted the parties involved, Fiore said the missing $3,500 was restored to her account.

> I got my money back!
## Key takeaway

Debit benefit card fraud can move fast, so document every detail, file reports quickly, and push for review when the evidence does not match the denial.