# AI agents barely used for food and ride orders

> Uber and DoorDash report hundreds of AI agent orders against millions of daily trips, showing the technology has far to go.
- Title: AI agents barely used for food and ride orders | Shortify
- Summary: Uber and DoorDash report hundreds of AI agent orders against millions of daily trips, showing the technology has far to go.
- Keywords: uber, doordash, ai agents, food delivery, ride-hailing, meta muse, instinct, Business Insider
- Source: Business Insider — https://businessinsider.com/ai-agents-drive-few-uber-doordash-orders-despite-hype-2026-11
- Author: Alex Bitter
- Published: 2026-11-10T16:09:21.834+00:00
- Read time: 1 min
- Topics: uber, doordash, ai agents, food delivery, ride-hailing, meta muse, instinct, business, technology
## Hundreds of AI orders in millions
Uber received about five hundred Uber Eats orders from AI agents and four ride-hailing trips during the last week of October, one of its largest weeks.
## Context: Uber's scale that week
During that same week, Uber provided three hundred twenty million ride-hailing and delivery trips total, according to CFO Balaji Krishnamurthy on the company's third-quarter earnings call.
## DoorDash reports similar numbers
DoorDash CEO Tony Xu said his company had received several hundred orders in total from AI agents like Meta's Muse or Instinct, a sliver of billions delivered annually.

> several hundred orders in total
## Uber's assessment of early adoption
Krishnamurthy said the traction from AI agents so far is very, very early and very limited, despite predictions that agents would revolutionize ordering online.

> It is very, very early, and very limited traction that we have seen so far
## Both companies moving forward anyway
Even with limited usage, Uber and DoorDash are moving ahead with AI tools on their own apps. DoorDash tested a text-to-order feature in September allowing users to bypass the app.
## Key takeaway

Uber and DoorDash received only hundreds of orders from AI agents during peak weeks, despite industry predictions that agents would transform online ordering.