# AI Agents Struggle to Book Restaurants

> AI agents face bans for overusing restaurant booking systems.
- Title: AI Agents Struggle to Book Restaurants · PCMAG | Shortify
- Summary: AI agents face bans for overusing restaurant booking systems. AI agents are banned by Resy and OpenTable for excessive requests, causing account suspensions…
- Keywords: ai agents, resy, opentable, restaurant bookings, api requests, account suspension, amex, technology, Agents, Struggle, Book, Restaurants
- Source: PCMAG — https://pcmag.com/news/did-ai-take-your-table-youre-fighting-agents-for-popular-restaurant-bookings
- Author: James Peckham
- Published: 2026-09-26T13:00:00+00:00
- Read time: 1 min
- Topics: ai agents, resy, opentable, restaurant bookings, api requests, account suspension, amex, technology
## AI agents compete with humans for tables
Online restaurant bookings are harder to get as AI agents monitor systems for last-minute cancellations and new table drops.
## Booking platforms ban automated systems
OpenTable and Resy include terms stating automated systems can't secure bookings, noting they'll take action against accounts engaging in reservation scalping.
## OpenTable adds liability disclaimer
OpenTable says it takes no responsibility for actions taken by AI agents on behalf of users, a change added to its terms in mid-2025.

> takes no responsibility and assumes no liability for actions taken by an AI agent on behalf of a user
## Resy bans bot-like behavior
Resy, owned by American Express, bans users who overstretch its service and exhibit bot-like behavior, including AI agents.
## AI agent causes system overload
Brian Distelburger's AI agent hit Resy 200 times per hour, leading to a month-long suspension before reinstatement.

> a personal AI agent named Hannah that runs my life
## Resy suspends accounts for excessive requests
Resy suspended accounts after AI agents made 200 API requests per hour, leading to warnings about permanent bans.
## 4 Charles Prime Rib target
4 Charles Prime Rib in New York City is a popular target for AI agents, with 18 API calls per window causing 100 contacts per hour.
## Resy reinstates with warning
Resy reinstated accounts after a month, but with a warning of permanent bans for future misuse.

> Any future instances of misuse may result in a permanent termination of your Resy account(s) & cancelation of all associated AmEx Card products
## AI tools still integrate with booking platforms
OpenTable and Resy partner with AI tools like Meta's Muse, Google Gemini, and ChatGPT for alerts and bookings without skipping queues.
## Key takeaway

AI agents are banned by Resy and OpenTable for excessive requests, causing account suspensions and potential permanent bans.