# AI is bringing back the travel agent

> Artificial intelligence is transforming how we plan trips, moving beyond filters to understand the vibe you're chasing.
- Title: AI is bringing back the travel agent · Newsweek | Shortify
- Summary: Artificial intelligence is transforming how we plan trips, moving beyond filters to understand the vibe you're chasing. AI can now understand the mood and…
- Keywords: artificial intelligence, travel planning, chatgpt, booking.com, travelport, navan, flighty app, sita, airports, airlines, trip booking, conversational commerce
- Source: Newsweek — https://newsweek.com/ai-bringing-back-travel-agent-12446285
- Read time: 1 min
- Topics: artificial intelligence, travel planning, chatgpt, booking.com, travelport, navan, flighty app, sita, airports, airlines, trip booking, conversational commerce
## Beyond dates and star ratings
For years, booking trips meant filling in forms: dates, budget, hotel stars. Now AI lets you describe the feeling you want instead.
## ChatGPT plans a mood
Davide Bertolino asked ChatGPT for an Italian destination that matched his mood. It worked because the AI already knew his preferences from past conversations.

> I hadn't simply asked for a destination, a four-star hotel, a pool and a certain price. I had described how I wanted to feel.
## Conversational commerce arrives
Travel companies are shifting from rigid search filters to conversational AI. Travelers can describe their budget or feelings and get personalized suggestions.
## Your own AI travel agent
The internet made everyone their own travel agent. Now AI is giving travelers an actual agent again, according to Navan's co-founder.

> The internet turned every traveler into their own travel agent. Agentic AI will finally give them one.
## AI misses the risk factor
AI finds cheap flights and builds itineraries but often overlooks travel insurance gaps, adventure sport exclusions, and weather-related cancellation risks.

> AI has made trip planning faster, but it hasn't made travelers more prepared.
## Predicting delays before they happen
The Flighty app uses AI to show gates before airport screens do and predict delays by analyzing aircraft timing, weather, and FAA communications.
## Airports use AI too
Airlines and airports deploy AI to predict security queue buildups, spot operational disruptions early, and make faster real-time decisions.
## Hallucinations disrupt experiences
When AI invents opening times or recommends closed venues, it ruins trips. Factual information still needs human verification and trusted sources.

> AI can optimize an itinerary. Only humans create memories.
## Key takeaway

AI can now understand the mood and atmosphere you want from a trip, not just dates and prices, but human expertise remains essential for accuracy and safety.